Privacy policy

In general

We respect your privacy and handle the personal information that you share with us carefully. This Privacy Policy explains how we may use, process and store your personal data.


This Privacy Policy is issued by CONFIDON Breda B.V. and applies to CONFIDON Breda B.V., its direct or indirect subsidiaries and stichting bewaarbedrijf confidon (hereinafter “confidon”).


We will process your personal data in accordance with the provisions of the European General Data Protection Regulation (GDPR) and other applicable privacy laws.

The GDPR and any other applicable privacy laws apply to this Privacy Policy and anything not specifically mentioned in this Privacy Policy shall be governed by the GDPR and any other applicable privacy laws.


Personal information we collect

Personal information we collect may include the following:




We may collect (and verify and authenticate when applicable) the following:



We may collect (and verify and authenticate when applicable) the following:


Device Information

Information that is automatically collected about your device (such as, but not limited to, hardware, operating system, browser, etc.).


Location Information

Information that is automatically collected via analytics systems providers to determine your location, including your IP address and/or domain name and any external page that referred you to us.


Log Information

Information that is generated by your use of confidon that is automatically collected and stored in our server logs. This may include, but is not limited to, device-specific information, location information, system activity and any internal and external information related to confidon pages that you visit.


Account Information

Information that is generated by your account activity including, but not limited to, trading activity, order activity, deposits, withdrawals, and account balances.



Information that you provide to us in correspondence, including opening an account, and with respect to ongoing customer support.


Phone calls recordings

Phone calls may be recorded automatically. This way we can easily capture agreements and orders, where we can be required to by law or regulations as well. Recorded conversations may also be used for improving our service.


Other information 

Please note that the list is not exhaustive and that confidon may also collect and process personal data to extent this is useful or necessary for the provision of our services.


Accuracy and retention

You will be allowed to access, review, correct, and ensure the accuracy of the personal information you have provided from time to time. We will also do our part to ensure the accuracy of your personal information.

We will process and store the relevant personal data for the duration of our services or for the duration of the business relationship. Confidon may also store the data for as long as it is necessary or required in order to fulfill legal, contractual or statutory obligations and, or for the establishment, exercise or defense of legal claims, and in general where it has a legitimate interest for doing so.

Personal information you provide during a registration or subscription process may be retained, even if your registration is left incomplete or abandoned.



When you access our website(s), we may make use of the standard practice of placing tiny data files called cookies, flash cookies, pixel tags, or other tracking tools (herein, “Cookies”) on your computer or other devices used to visit website(s). We use Cookies to help us recognize you as a customer, collect information about your use of confidon to better customize our services and content for you, and collect information about your computer or other access devices to (i) ensure compliance with anti-fraud and identity verification and authentication obligations and (ii) ensure that your account security has not been compromised by detecting irregular or suspicious account activities. If you do not consent to the placing of Cookies on your device, please turn off the use of Cookies in your browser or do not visit, access, or use the confidon website(s).


How does confidon use personal data?

The majority of the personal data processed by confidon is necessary ("lawful grounds") for the performance of a contract to which the data subject is a party or to comply with the request of the data subject prior to entering into a contract.

Confidon also processes personal data in order to comply with our legal and regulatory obligations, such as to conduct anti-fraud and identity verification and authentication checks (you authorize us to share your Personal Information with our third-party service providers, who may also conduct their own searches of publicly available Personal Information about you).

We may furthermore process personal data for the purposes of the legitimate business purposes. Such legitimate purposes include general research and development (including statistical research or as a basis to analyze our current security measures) or to develop and improve our services or to strengthen our relationship with you. We may provide you with communications or information regarding our service offering which we think will be interesting for you.

When we process your personal data for our legitimate business purposes, we will consider and balance any potential impact on you and your rights under the relevant data protection and any other relevant law. Whenever we process personal data for these purposes you have the right to object to this way of processing. Where there an evident legitimate business interest is absent we will always ask your consent for the processing of your data.


To whom does confidon provide personal data?

We exchange data with, for example, banks, pension funds, employers, insurers, asset managers, financial advisors and auditors. Due to the nature of our services the data exchanged often contains information about your financial or income position. 

Confidon may disclose or transfer personal data to group companies insofar as reasonably necessary for the purposes of our service offering or for bona fide compliance purposes as well as on the legal basis as set out in this Privacy Notice.

We may share personal information with sub-contractors for the purpose of the proper performance of the services we provide to our clients or with third-party service providers who help us operate our website(s) and systems, and detect fraud and security threats throughout the normal course of our business. Such third-party service providers are subject to strict confidentiality obligations. In addition, we may be compelled to share personal information with law enforcement, government officials, auditors (of client accounts) and regulators.

In addition confidon may disclose or transfer personal data to protect our rights or those of our clients and/or to prevent fraud.

Except as described in this paragraph, confidon will not disclose, transfer or sell your personal data to any third party unless you have consented to this.


Data storage location and international transfers

All our data, including your personal information, is stored on servers, located inside the European Union. 

We have no intentions to transfer and store personal data outside of the European Union.


What rights do you have?

You have the following rights:


Automated decision-making

We do not engage in automated decision-making.


Security and organizational measures

No security is foolproof, and we cannot guarantee absolute security, but we take appropriate commercially reasonable technical, physical and organizational measures to protect the confidon website(s), systems and your personal data from unauthorized access to or unauthorized alteration, disclosure, or destruction of personal data we collect and store.

Our employees, contractors and agents are subject to strict contractual confidentiality obligations and may be disciplined or terminated if they fail to meet these obligations.



We reserve the right to change this Privacy Policy from time to time to meet our changing needs, but you can always find the latest version here.


If you have any questions

If you have any questions or comments, want access to your personal data or want to submit a complaint, please contact us.